FAQ (Frequently Asked Questions)

This website is operated by FITPAL HK LIMITED, a company incorporated in Hong Kong under the laws of the Hong Kong Special Administrative Region.

FITPAL HK LIMITED is a Hong Kong company and is subject to the laws of the Hong Kong Special Administrative Region.

Registered office: FITPAL HK LIMITED Room 511, 5/F, Ming Sang Ind Bldg 19-21 Hing Yip Street, Kwun Tong Kowloon (KLN), Hong Kong

Where can I contact you?
For any kind of information you can contact us on WhatsApp. Our team will be more than happy to clear up any doubts or queries.⚠️Please note! The following number is not enabled for voice calls — we can only provide support via chat⚠️. +39 320 191 2456

What payment methods do you accept?

The payment methods accepted in our store are PayPal (the most secure method in the world) and credit card with advanced SSL security. 🔒
Unfortunately, cash on delivery is not available 😣
But this is to protect you as a customer. There are many scams online: a shop could sell goods with cash on delivery and dispatch bricks — you'd have to pay just to open the parcel. If you pay by credit card or PayPal, however, you have the ability to raise a dispute on your order.







Why can't I access the order summary page?

The order summary page is not available if you paid with PayPal. Please wait — you will receive the tracking code by email to track your parcel.





Where can I track my order?

We recommend downloading "Parcel" to track your order. Enter the tracking code and receive real-time notifications on the status of your order!
Alternatively

Where can I find the size guide?
We recommend following the size guide carefully, which you can find on every product page. Stick to the size guide to make sure you get the right size!

What is the difference between the FAN version and the PLAYER version?

  • FAN VERSION: these shirts are designed to be worn casually and comfortably. The fit is more relaxed, so you can show your support in the stands or out on the street. Unlike the player version, this fit is better suited to all body types.
  • PLAYER VERSION: These are designed with the finest fabrics available. They are an exact match for the shirts you see players wearing on the pitch. The design is more fitted and athletic. The fabric is lightweight, stretchy and designed to be breathable, with numerous perforations to allow ventilation. In addition, the moisture-wicking feature keeps sweat away from the player's body, while the fabric dries more quickly. The logos and badges on the player version use heat-pressed bonding technology applied directly to the shirt; this design further reduces the weight of the shirt, giving a more uniform, slim and detailed appearance.

Can I make changes to an order I've already placed?
Yes, but only within 1 hour of completing the order; after that, no changes can be made. Contact us to request changes to your order provided it has not yet been dispatched. Changes include: badge changes/additions, customisation changes

Is it possible to pay cash on delivery?
Unfortunately we do not support this payment method.

Is it possible to pay by bank transfer?
No, it is not possible. The accepted payment methods are Credit Card and PayPal.

Is it possible to return a product?
Due to the nature of personalised products, we do not accept returns. If you are nonetheless unhappy with your order, please contact us — we'll make it up to you!

Delivery policy
Visit the dedicated page.

Why does my tracking show "Tracking not available"?
Tracking becomes available once the parcel has reached the European Union. Once the parcel has arrived in the European Union, it won't take long at all to reach you!

Can I cancel my order?

Certainly, we can cancel your order up to 1 hour after purchase; after that, unfortunately, it is not possible to cancel the order. Of course, you will be able to make use of the returns process once the goods have arrived.

Are the product photos the FAN version or the PLAYER version?

For the best photo quality, all photos are the highest quality available, so the reference version is the PLAYER version.

Returns and refunds policy
Visit the dedicated page.

Terms and conditions policy
Visit the dedicated page.