This website is operated by FITPAL HK LIMITED, a company incorporated in Hong Kong under the laws of the Hong Kong Special Administrative Region.

FITPAL HK LIMITED is a Hong Kong company and is subject to the laws of the Hong Kong Special Administrative Region.

Registered office: FITPAL HK LIMITED Room 511, 5/F, Ming Sang Ind Bldg 19-21 Hing Yip Street, Kwun Tong Kowloon (KLN), Hong Kong

DELIVERY

Delivery is Free worldwide on orders over €34.99; for orders below this value, the delivery charge is €2.99.

Purchases made on the site are processed within 2–4 days, barring unforeseen circumstances. The company guarantees preparation of parcels within 4 working days of purchase (excluding Saturdays and Sundays).

During this phase, the order is processed and finalised according to any customisations and patches purchased by the customer.

Once the delivery documentation has been prepared, the customer receives a confirmation email with a link to track their parcel, which, once handed to the courier, will be delivered to the recipient within 10–18 working days.

In the exceptional event of force majeure circumstances such as strikes, public holidays, adverse weather conditions, etc., delivery may exceed the above-mentioned timescales. Should a delay extend beyond 29 working days, customers are invited to contact the Customer Service team by email or via WhatsApp to receive assistance and agree together on the best resolution for the inconvenience caused.

WhatsApp: +39 320 191 2456

CANCELLATIONS AND/OR AMENDMENTS

In accordance with our company policy on order amendments and cancellations, cancellation is permitted within a maximum of 1 hour of purchase. After this time, the order is handled automatically by the system and moves on to the second processing stage, at which point it becomes impossible to halt processing.

The customer may request that the Customer Service team make any amendments — such as changing an item, adding a patch, customisation, or size changes — to their order within one hour of purchase.

Should more time have elapsed and the order still appears to be unfulfilled, we recommend contacting the relevant staff, who will promptly check whether it is possible to amend the order according to the customer's needs. Any such amendment can only be carried out if approved by the production department, based on the stage of production the item has reached at the time of the request.

The size guide to consult before making a purchase is available on each individual product page, or within the "INFO" story highlights pinned to our Instagram page. Should you have any doubts, the customer can always receive further clarification from the Customer Service team.

Requests to cancel an order due to failure to apply an instalment payment during checkout will not be accepted, as responsibility lies with the payment method selected by the customer and not with a fault in the website itself.

WhatsApp: +39 320 191 2456

RETURNS

Users are invited to read these Returns & Refund Conditions carefully before making any purchase. By completing any purchase, you are deemed to have fully accepted these Returns & Refund Conditions.

The company fully upholds consumer rights regarding item exchanges, returns, and refunds where objective eligibility criteria are met, namely:

NON-personalised item – the addition of patches or personalisation with a name and number (your own or a player's) falls within the customisations that classify an item as NOT eligible for return or exchange, as they render the purchased product NON-resaleable.

Item with its original label intact – photographic evidence of the received item clearly showing the label still attached to the product will be required.

Unused item

Returns are not accepted for items that are entirely as described where the customer has simply changed their mind or provides personal reasons (e.g. a gift that is no longer needed, the team's elimination from a competition, delivery times deemed too long, etc.) — reasons that fall outside the accepted cases.

It is understood that, should a customer receive an item with an incorrect size compared to the one selected at the time of purchase, an incorrect customisation, or a damaged item, the customer may document and send photos to the Customer Service team so that a new dispatch of the correct, undamaged item can be arranged free of charge.

WhatsApp: +39 320 191 2456