Copy of FAQ (Most Frequently Asked Questions)

What payment methods are accepted?

The payment methods accepted in our store are PayPal (the most secure method in the world) and credit card with advanced SSL security. 🔒

Unfortunately, cash on delivery is not available 😣

But this is to protect you as a customer. There are many scams online: a shop could sell goods with cash on delivery and dispatch bricks — you'd have to pay just to open the parcel. If you pay by credit card or PayPal, however, you are able to raise a dispute on your order.

Why can't I access my order summary page?

The order summary page is not available if you paid with PayPal. Please wait — you will receive the tracking code by email so you can track your parcel.

Where can I track my order?

We recommend downloading "Parcel" to track your order. Enter the tracking code and receive real-time notifications on the status of your order!

Alternatively

Where can I find the size guide?
We recommend you follow the size guide carefully, which you can find on every product page. Stick to the chart to make sure you get the right size!

What is the difference between the FAN version and the PLAYER version?

FAN VERSION: these shirts are designed to be worn normally and comfortably. The fit is more relaxed, so you can show your support in the stands or on the street. Unlike the player version, this fit suits all body types.
PLAYER VERSION: These are crafted using the finest fabrics available. They are an exact match for the shirts you see players wearing on the pitch. The design is more fitted and athletic. The shirt fabric is lightweight, stretchy, and designed to be breathable, with numerous perforations to allow ventilation. In addition, the moisture-wicking feature keeps sweat away from the player's body, while the fabric dries more quickly. The logos and badges on the player version use a heat-pressed binding technology applied directly to the shirt; this design further reduces the weight of the shirt, giving a more uniform, slim, and detailed appearance.

Can I make changes to an order I've already placed?
No, changes are not possible. The only option is to request cancellation and/or modifications to the order, provided the order has not yet been fulfilled. Changes include: badge changes/additions, personalisation changes.

Is it possible to pay cash on delivery?
Unfortunately we do not support this payment method.

Is it possible to pay by bank transfer?
No, it is not. The accepted payment methods are credit card and PayPal.

Is it possible to return a product?
Due to the nature of personalised products, we do not accept returns. If you are nonetheless unhappy with your order, please contact us — we'll make it up to you!

Delivery Information
Visit the dedicated page.

Why does my tracking show "Tracking unavailable"?
Tracking becomes available once the parcel has reached the European Union. Once it has arrived in the European Union, it won't take long at all to reach your door!

Can I cancel my order?

Certainly, we can cancel your order up to 2 hours after purchase; after that, unfortunately, cancellation is no longer possible. Of course, you may make use of the returns process once the goods have arrived.

Returns and Refunds Policy
Visit the dedicated page.

Terms and Conditions Policy
Visit the dedicated page.

Where can I contact you?
For any kind of information you can contact us on WhatsApp. Our team will be more than happy to clear up any doubts or queries. ⚠️Please note! The following number is not enabled for voice calls — we can only provide support via chat⚠️. +39 389 798 3141